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This is one excerpt of multiple emails, chat messages, transfers, and many hours spent dealing with the trillion-dollar company, Google. Please read it all and share. Buyer Beware. Gaslighting Google at its finest by the monopoly. #gaslightinggoogle They are telling me I was a user with a cancelled order and refuse to apply the promotion, then customer service hangs up on me. Some example scenarios to apply to this post: 1) If you order from Amazon, then cancel the order, are you a user of said cancelled product? 2) If you order food, then cancel the order, are you a consumer of the food? 3) If you rent a car, then cancel the rental, are you the user of the rented vehicle? 4) If you book an airline ticket, then cancel the booking, are you still traveling on said plane, or is the seat given to someone else?
Support You’re connected with agent Saurabh.10:47 AMSWelcome to Google Support. My name is Saurabh. How are you today?You’ve been pretty quiet. Are you still there?Saurabh · 10:48 AMYes.I’m trying not to be negative10:49 AMSNo problem. I understand. Thank you for contacting Google. I hope you’re doing fine.Saurabh · 10:50 AMI’ve contacted goggle more than 10 times for this issue. Some have said they can’t help. Others have said it’s my faultPlease read my submission10:50 AMSThank you for sharing your concern. I’ll do my best to assist you with this.Gianni, in case you need to refer to this chat interaction in the future, please take note of the following case ID: 4-0156000031715.Please allow me 2-3 minutes to review your account details.Thanks for the wait. I really appreciate your patience and time.Saurabh · 10:58 AMOk10:58 AMSGianni, we have a dedicated team for this, let me connect you with them, so that they can assist you further with the best possible resolution. Please stay connected.Saurabh · 10:59 AMPlease noThis is the same thing that has happened before10:59 AMSI understand, but your query can only be best handled by the team. Do not worry, this time they’ll help you in best way possible.Saurabh · 11:00 AMThey will notI’ve done this already11:00 AMSSorry, but the device purchased from Google Store and the promotion is also related to them. They can only assist in this case.Saurabh · 11:01 AMI just want my promotion appliedGoogle store won’t help me. I’ve been transferred there alreadyLet me ask a question please11:03 AMSWe also cannot help in this case. Only team which can help is Google Store, because promotion and device is linked with Google store.Saurabh · 11:03 AMWhen was the phone ported w Fi?11:03 AMSAll the information can be provided with Google store as the device is purchased from there. Let me connect you with them.Saurabh · 11:04 AMPlease can you provide the port date and time11:05 AMSSorry, this information is not with us and we are not able to access the details as the device is purchased from Google store. So that’s why I’m saying for the resolution of the issue, let me connect you with the Store team.Saurabh · 11:06 AMGoogle store said I ported w the wrong plan. How is this possible? I need proof from FiThat I ported w unlimited as my bill shows11:07 AMSI already told you we do not have this information as device is purchased from Google Store and they can only access the details. I’m connecting you to them for better assistance.Saurabh · 11:10 AMPorting is by FiI transferred my plan from Verizon so Fi has to have the information when I transferredI originally ordered the phone from Fi, then canceled the order and purchased it from Google store. Google store thinks I signed up with Fi when I cancelled the order and won’t apply the promotionOrder # gs.8211 8611 8956That is the Fi order which was cancelled11:15 AMYou’re connected with agent Andrea D.11:16 AMAThanks for contacting Google Support. My name is Andrea D.Saurabh left the chat.11:16 AMHi Gianni, in case you need to refer to this chat interaction in the future, please take note of the following ID {4-0156000031715}.Please allow me 2-5 minutes while I go through the previous interaction.Andrea D · 11:16 AMSmh. They transferred mePlease take note of the last 3 messages where it starts with “I transferred…”11:20 AMAThanks for standing by.I am sorry to know about the situation.Andrea D · 11:21 AMDo you need me to retype??Can you see my last messages??11:21 AMAI understand that you have ported your services from Verizon to Fi for order GS.8211 8611 8956 but you haven’t received the promotion applied.Please correct me if I am wrong.Andrea D · 11:22 AMIncorrectThat order was cancelledBecause Google store told me to cancel it in order to get the 3 month free Fi promotion11:23 AMAI will certainly look into this for you.Andrea D · 11:23 AMSo, then I purchased gs. 8211 0753 771311:24 AMACould you please help me with the link or screenshot of the promotion you are referring to?Andrea D · 11:24 AMhttps://fi.google.com/about/promo-terms/?p=2021-unlimited-plan-free-trial11:24 AMAThanks so much for sharing the link.As per the promotional link you have shared, it seems about getting the Fi services plan for your purchase.Andrea D · 11:26 AMIt’s from the Google Store11:26 AMAI get your point here.Andrea D · 11:27 AMi can’t share a screenshot in this chatbox. it will not allow it11:29 AMAMy expertise is limited to Google Store order status related query. Since your query is about getting the Fi services activated, we have a dedicated Fi team who would be able to assist you further in getting the Fi services activated.
Please stay connected while I connect you to the Fi team.Andrea D · 11:30 AMhere’s my email from Google StoreGoogle Store <googlestore-noreply@google.com>
reply-to: Google Store <googlestore-noreply@google.com>
to: gianni.petitti@gmail.com
date: Aug 24, 2021, 2:00 AM
subject: Activate your 3-month trial of Google Fi
mailed-by: scoutcamp.bounces.google.com
signed-by: google.comYou’re connected with agent Suresh.11:31 AMDont transfer me pleaseAndrea D left the chat.11:31 AMOMG11:31 AMSThanks for contacting Google Support, My name is Suresh, in case you need to refer this chat in the future, please take note of the following ID 4-0156000031715.Suresh · 11:32 AMomg11:32 AMSI understand that you are facing an issue with the promotion. Am I correct?Suresh · 11:32 AMthis is my 10th transfer11:33 AMSI am sorry for the inconvenience.Suresh · 11:33 AMwhy is this so complicated for your service department????11:34 AMSGianni, Let me check what best can be done in this regards.Suresh · 11:34 AM10 transfers1011:35 AMSPlease allow me 3-5 minutes while I check the resources.Suresh · 11:35 AMso you can tell me that you will transfer me again???11:36 AMSI am working on your case. Please stay connected.Suresh · 11:36 AMSaurabh from Fi transferred me to Google Store11:39 AMSYes. I am checking with my team.Suresh · 11:40 AMhttps://fi.google.com/about/promo-terms/?p=2021-unlimited-plan-free-trialGoogle Store transferred me to you after i shared the link11:41 AMSThank you for the detailed information, please allow me 5 minutes while check your previous conversation.Suresh · 11:41 AMare you able to see my complete chat???11:42 AMSYes, I am checking the previous interactions for you.Thanks for wait.As per our records, firstly, you have signed up at Google Fi and ordered the device from Google Fi store. And then canceled the same order. Which makes you an existing user.Suresh · 11:48 AMhow can i be an existing user without a phone?11:49 AMSBut, as per the promotion terms it is applicable to the new users not to existing users.Suresh · 11:49 AMhow can i be existing user without a phone and belonging to Verizon Wireless??11:49 AMSIf you signed up at Google Fi. That’s where it is existing users.Suresh · 11:49 AMI did not because I was with Verizon WirelessI never had Fi ServicePer the bullet point in the promotion A new Fi customer is someone who has never had Fi service11:51 AMSIf you signed up for the Google Fi and order a device is a new customer.Suresh · 11:51 AMI was with Verizon Wireless and did not Port until the phone arrivedI did not sign up for FiI was with Verizon Wireless11:52 AMSWell without signup the device can’t be ordered from Google Fi website.Suresh · 11:52 AMA person cannot have 2 cellular carriers for 1 phone11:53 AMSThe promotion details are automated. We don’t have an option to make changes. I hope you understand my limitations.Suresh · 11:53 AMthere’s no limitation. I did not have a phone to activatemy Pixel 2 XL was never activated with Fi11:54 AMSJust to confirm, have you sign up for Google Fi and cancelled the order?Suresh · 11:54 AMMy new 5a 5G was activated with FiI did notI was with Verizonwith a Pixel 2 xli only switched to FI because of the promotion or I would have stayed with VerizonMy Fi service was activated on Sept 2nd. You can review my billwhen Verizon transferred my number to Fi11:56 AMSGianni, I am sorry to inform that the promotion will automatically applied if the terms and conditions is correct.Suresh · 11:57 AMi have never had Fi nori have never activated with Fi11:57 AMSIf I had an option I would have already helped you and the promotion details are automatically added. We don’t have an option to make changes.Suresh · 11:58 AMa canceled order does not make me a Fi memberI never used Fi or activated w Fihttps://fi.google.com/about/promo-terms/?p=2021-unlimited-plan-free-trialMy email for the promotion:Google Store <googlestore-noreply@google.com>
reply-to: Google Store <googlestore-noreply@google.com>
to: gianni.petitti@gmail.com
date: Aug 24, 2021, 2:00 AM
subject: Activate your 3-month trial of Google Fi
mailed-by: scoutcamp.bounces.google.com
signed-by: google.com
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: Important according to Google magic.12:01 PMSYes. Gianni. If you sign up for Google Fi and cancel the order. It will be considered an existing user.Suresh · 12:01 PMI did not sign up. I never used Fi12:01 PMSSo that the promotion will not get the existing user.Suresh · 12:02 PMI am not an existing user. I did not have a phoneHow can i be a Fi member without a phone or service?How can i be a Fi member without a phone or service?12:03 PMSAs you mentioned in the previous conversation and I have signed up for Google Fi and place an order and canceled that.Suresh · 12:04 PMPorting to a phone is when service is activated12:04 PMSSo that it will come under an existing user.Suresh · 12:04 PMI did not sign up for Fi. i did not have a phone to sign up with FiYour prior message is flaseI cannot be an existing user without porting12:05 PMSI completely understand your point.Have you canceled any order from Google Fi?Suresh · 12:05 PMcancelling an order does not make me a user. Canceling an order states I don’t want the serviceIf you cancel a food order, are you a consumer of the food???I never had Fi. I was with Verizonthe phone # associated with the account was never ported until I received the 5a so i could NOT be a user12:08 PMSGianni, as per the promotion terms and conditions. The promotion will receive only new customers.Suresh · 12:08 PMI am a new customeri switched from Verizon to Fia cancelled order is not a new customerIt’s a cancelled orderwhich means I do Not want ithow can i use something if i cancelled it??if you cancel an Amazon order, did you use the product you cancelled???12:11 PMSI am really sorry to feel that way.Suresh · 12:11 PMfeel???its a fact12:11 PMSIf you sign up for Google Fi and place an order comes under an existing user.Suresh · 12:12 PMhow can i be user with a cancelled order???12:12 PMSIf I had an option I would have definitely helped you with that. I hope you understand my limitations.I’ve given you the answers available to me at this time. Since there are other users waiting for assistance, I must end this chat. If you have other questions or concerns, please contact us again. Thank you for chatting Google Support today.Suresh left the chat.12:12 PMThanks for contacting Google Fi chat support. Your chat session is now complete.
| Author Gianni Franco | 